Please carefully review the following information:

American Vision offers flat rates per customer feedback. On most orders American Vision absorbs a greater portion of the costs; we do not inflate rates. Actual cost rates are based on weight, not price. We are unable to use Media Mail extensively due to significant losses endured from previous use of this unreliable, unguaranteed method. Flat rate shipping rates available for the contiguous United States.

Orders for in-stock items ship from our Atlanta warehouse a minimum of 1 - 4 business days after order is received. Occasionally, due to an unprecedented number of orders or vendor delays, a temporary backorder may result in an additional 7 - 9 business days in-house. We make efforts to promptly provide information concerning backorder status and ETA.

Please submit one inquiry and allow 24 - 48 business hours for a response; multiple inquiries may increase response time and/or result in duplication.

Due to limited staff and to ensure timely processing of each order, we are unable to combine separately placed orders or add additional items to a submitted order.

Sale pricing and discount codes are for new orders only and cannot be applied to previously placed orders or to orders placed after the sale/code expiration date. Coupon codes must be entered at time of purchase to be applied.

All shipping methods available for the delivery zip code will appear on the shipping option page during checkout for you to select your choice. Click to view real-time rates through UPS and USPS.

UPS can not deliver to a P.O. Box; please provide physical address. Due to customer feedback, we have implemented a flat-rate charge in lieu of our former actual cost shipping rates. Please Note: Please allow a minimum of 12 business days for your order to arrive via UPS, per our in-house and in-transit estimates. Please provide an order number should you submit an inquiry.

American Vision strongly recommends avoiding USPS shipping options due to the large percentage of undelivered or tardy shipments reported. Orders placed using USPS shipping do so at their own risk. In-transit time with USPS shipping options can be 10-30 days, regardless of USPS estimates. Orders of $50 or more will include insurance coverage. If your order of $50 or more is not received after 30-35 days, you may contact us for your Insurance ID to proceed with issuing a claim and request for reimbursement with the post office. Shipping rates are calculated on weight from our zip code to delivery zip code and include required insurance. Warning: A large percentage of USPS shipments are reported to us as undelivered. American Vision cannot reship orders at no charge which selected USPS shipping options.**

The following situations will incur a $10 fee to cover a portion of the costs incurred by American Vision:

• Orders shipped to a customer-provided incorrect address, resulting in necessary changes for  delivery or return to American Vision for reshipment
  
• In-Transit changes to the delivery address or estimated delivery date
  
• Orders Refused upon delivery (An order no longer desired by recipient is a Return; See Return Policy)

Offers stating free shipping or flat rate will ship via an American Vision chosen method of shipping and will default to this method at checkout; if the default method of shipping is altered, shipping charges will apply.

Due to sizing limitations, flat-rate boxes are not a viable option.

International shipping rates include insurance due to a higher rate of non-deliveries. If your order does not arrive within 30-35 days, you may contact us for the insurance ID to proceed with issuing a claim and request for reimbursement with the post office. All available International shipping methods will appear on the shipping option page during checkout.

**WARNING: American Vision cannot absorb costs to reship orders placed using USPS Priority, First Class, Media Mail or International shipping methods which do not deliver. If your order is not delivered, we can provide proof of shipment and if your order is over $50, an insurance ID. If your order requesting a USPS option is under $50 and not delivered, we can provide proof of shipment and you may replace your order at any time. We are unable to offer Media Mail as a shipping option outside of nearby surrounding states due to the high rate of non-delivery, damage and in-transit delays.

Please also review our Return Policy.