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Please carefully review the following information.
Orders for in-stock items ship from our Atlanta warehouse a minimum of 2 - 4 business days after the order is received. Occasionally, due to an unprecedented amount of orders for an item or because of a vendor's processing delays, a temporary backorder may cause an additional 4-7 business days in-house. We attempt to quickly inform each customer of these situations.
Due to limited staff and to ensure timely
processing of each order, we are unable to combine separately placed
orders or to add additional items to a submitted order.
Sale pricing and discount codes are for new orders only and cannot be applied to previously placed orders or to orders placed after the sale/code expiration date.
American Vision recommends UPS shipping options, which offer an in-transit time of fewer than 8 business days and allow us tracking capabilities to ensure your order is delivered. We understand that the cost is slightly higher to provide you these benefits, but we strongly urge you to avoid the risks of USPS, of which a large percentage of shipments are reported as undelivered. Please Note: Please allow a minimum of 12 business days for your order to arrive, per our in-house and in-transit estimates; please refrain from contacting us concerning your order's arrival until these 12 business days have passed.
American Vision does not recommend USPS shipping options due to the large percentage of undelivered shipments reported. Orders placed using the less reliable forms of USPS shipping do so at their own risk. In-transit time with USPS shipping options can be 10-30 days, regardless of USPS estimates (sometimes up to 60 days). We are unable to reship orders that have chosen USPS shipping options and have not been delivered. We do not offer tracking capabilities with USPS shipping options.
American Vision is not responsible to reship USPS shipments that have not been delivered. Please contact your postal office to report non-delivery and request reimbursement. Warning: A large percentage of USPS shipments are reported to us as undelivered. **
UPS will not deliver to a P.O. Box; if
an order requests UPS shipping and gives a P.O. Box address, the order
will not be delivered.
Orders shipped to a customer-provided address that is incorrect or orders Refused upon delivery, causing the package to return to American Vision for reshipment, will incur a $10 recovery and reshipment fee to cover a portion of the costs incurred by American Vision. If an order is no longer desired by the recipient, it is a Return (Return Policy) and should be shipped back to American Vision as a Return to avoid the $10 recovery and reshipment fee incurred from a Refused order.
Free shipping offers will ship via an
American Vision chosen method of shipping and will default to this
method at checkout; if the default method of shipping is changed,
shipping charges will apply.
**WARNING: On orders placed using the USPS Priority or Media Mail shipping options which are not delivered by the USPS, American Vision can no longer financially absorb the costs to reship the order. Orders placed using USPS shipping options do so at their own risk.
Please also review our Return Policy.
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