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If you are not completely satisfied:
You may return book products in undamaged and unaltered, sellable condition within 30 days of receipt for refund (package well to avoid damage in transit; boxes only, no envelopes, please). We will issue a full refund on the price of items that meet the above conditions. Items returned in damaged, altered and unsellable condition may be eligible only for partial refund. Removed shrink-wrap is considered an altered product.
Please Note: Due to the nature of these items, Audio/Visual products (DVDs and CDs), products purchased as Damaged and downloadable E-products (including but not limited to MP3s, PDFs, E-Books) are non-refundable and cannot be returned or exchanged. Shipping charges are non-refundable.
If your order is damaged or incorrect:
Please e-mail CustomerService@americanvision.org for situation specific instructions. If item return is required, customer relations will issue postage-paid label. Damaged or incorrect items shipped back without customer service issued postage-paid label will not be eligible for shipping reimbursement.
Return Instructions
To ensure accurate and efficient processing of your return, please complete the following steps in full:
2. Package securely in a box with ample packing material (no envelopes, please).
3. Ship to:
American Vision RETURNS
3150-A Florence Road, Suite 2
Powder Springs, GA 30127
Please Note: Shipping insurance and delivery confirmation are at individual's discretion and are non-refundable. Please allow 6-8 weeks to receive exchange or refund. If your order is damaged or incorrect, customer relations will issue a postage-paid label if a return is required. If a return is not required by customer relations and a postage-paid label is not issued, but the receiver opts to return the item, shipping costs incurred are non-refundable. Refused packages are not accepted as returns and will result in a $10 recovery and reshipment fee; please review our Shipping Policy.
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